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How wisma66 Handles Your Personal Information

When you open an account with us, we collect only the data we need to run your account, process payments through Touch 'n Go eWallet, Boost or GrabPay, and keep your sessions secure.

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PRIVACY CONTACT

Reach Our Data and Privacy Team

Questions about your data — what we hold, how long we keep it, or how to request changes — go straight to our privacy contact channels below. For account-specific queries like updating a registered email or linking a different GrabPay number, our live chat team handles those directly from your account dashboard. Players in Kuching and across Malaysia can reach us through any of these paths.

Live Chat Available through your account dashboard. Raise a privacy or data query and our team routes it to the right department, usually within the same session.

Email Support Send data access or deletion requests to our support email. Include your registered account name and the nature of your request so we can action it without delay.

Account Settings Some data updates — display name, contact number, preferred payment method — can be changed directly inside your account settings without contacting support.

What We Collect and Why It Matters

wisma66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather three categories of information when you use wisma66. First, account registration data — your name, email address, date of birth and contact number — used to verify your identity and keep your account secure. Second, payment data: when you fund your account via Touch

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'n Go eWallet, Boost, GrabPay, DuitNow or FPX, we record transaction references and amounts so our finance team can match deposits and process withdrawal requests accurately. We do not store your full e-wallet credentials or Maybank2u login details on our servers. Third, device and session data
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— your IP address, browser type, and session timestamps — collected automatically to detect unusual access and protect your account. We do not sell, rent or trade your personal data to third-party marketers. Data shared with payment processors, game studios such as Pragmatic Play or Evolution,
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and fraud-screening services is limited to what those partners strictly require to deliver their function. You can reach our data team at any time to ask what we hold, request corrections, or ask us to close your account and remove your data within the limits of
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our legal retention obligations. Access to this service depends on local law and is available where local law in Malaysia permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

Our data practices are built around four principles: collect less, store securely, share only when necessary, and give you clear control. Each principle ties to a real operational step on our platform — not a policy document sitting in a drawer. Here is what each one looks like in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the footer of any page; turning off analytics cookies does not affect your account or payments.

Account Security and Access

Every login triggers an OTP sent to your registered mobile number. If an unfamiliar device or IP attempts access, our system flags the session and may require re-verification before the account wallet or any payment option becomes active.

Data Retention Timeline

Account records are kept for the period required under applicable law. Once that window closes and your account is closed at your request, personal identifiers are purged from active databases, though transaction logs may be retained in anonymised form.

Third-Party Data Sharing

Payment processors like those behind Touch 'n Go eWallet and Boost receive only the transaction reference and amount they need to confirm a transfer. Game studios such as Evolution receive a session token — never your full account profile or payment history.

Common Questions About Your Privacy at wisma66

These are the questions our support team fields most often about data, account privacy and your rights as someone with a wisma66 account in Malaysia. If your question is not covered here, live chat is the quickest path to a direct answer.

We collect your name, email address, date of birth and contact number at registration. This is the minimum needed to verify your identity and keep your account secure under our access controls.

No. When you pay via Touch 'n Go eWallet, Boost or GrabPay, the authentication happens inside the e-wallet app itself. We only receive a transaction reference and the confirmed amount — never your wallet password or PIN.

Yes. Submit a data access request through live chat or our support email with your registered account name. We will compile and send what we hold within the timeframe required by applicable law.

Contact us via live chat or email, state that you want your account closed and data removed. We action the deletion within our legal retention window; some anonymised transaction logs may remain as required by law.

We pass only a session token to game studios so the game engine can authenticate your session. Your full name, contact number, payment details and account wallet balance are not shared with any studio.

Many profile fields can be edited directly in your account settings. For changes that affect payment verification — like a registered GrabPay number — contact live chat so we can confirm your identity before updating the record.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ LiveLive Dealer Lobby

How wisma66 Handles Your Personal Information

Reach Our Data and Privacy Team

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Account Security and Access

Data Retention Timeline

Third-Party Data Sharing

Common Questions About Your Privacy at wisma66

01 What personal data does wisma66 collect when I register?

02 Does wisma66 store my Touch 'n Go eWallet or Boost login details?

03 Can I request a copy of all the data wisma66 holds on me?

04 How do I ask wisma66 to delete my account and personal data?

05 Does wisma66 share my information with game studios like Pragmatic Play or Evolution?

06 How can I update my registered contact number or email address?

Privacy Policy

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