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Terms Conditions That Govern Your wisma66 Account

These terms set out exactly what you agree to when you open and use a wisma66 account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled to how disputes are raised.

Account eligibility by local lawTouch 'n Go eWallet, Boost, GrabPay coveredWallet conduct rulesDispute and contact processSubject to periodic updates

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What These Terms Actually Cover

wisma66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with wisma66, you enter into a binding agreement with us. These terms apply to every action you take on the platform — loading funds through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX; placing wagers on live casino tables or

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slots such as Live Baccarat or Lightning Crash Game; and requesting withdrawals back to your registered wallet. You must provide accurate personal details at registration and keep them current. Each account is strictly personal — sharing credentials or operating multiple accounts is a breach of these
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terms and may result in account suspension. Transactions are processed in Malaysian Ringgit (RM) only; any currency conversion outside of that is your responsibility. We reserve the right to verify your identity at any stage before processing a withdrawal, which may include requesting a copy of
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your MyKad or equivalent. If a technical fault affects a game round or payment, we will review logs and reach a fair resolution based on the records available to us. These terms are governed by the jurisdiction applicable to your location, and access to the platform
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is available only where local law permits. We update these terms periodically; continued use of your account after an update means you accept the revised version. Players in Kuching and across Malaysia should check this page regularly for any changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT YOUR WAY

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through three channels. We aim to acknowledge account-related queries within the same session where live chat is open, and to respond to email queries within one business day. Disputes about transactions — whether a Touch 'n Go eWallet deposit that did not credit or a withdrawal pending verification — should include your transaction reference so we can pull the exact record.

Live Chat Reach us directly through the live chat window in your account dashboard. Have your account ID and the relevant transaction reference ready for faster resolution.

Email Support Send a detailed message to our support address for policy clarifications, account disputes or document submission. Include your registered email and a clear description of the issue.

Account Help Centre The Help Centre in your account settings covers common questions on payment conduct, account verification steps, and how withdrawal requests are reviewed before release.

ACCOUNT INTEGRITY

How We Handle Your Data, Cookies and Account Security

Your account security and data handling are governed by these terms alongside our privacy policy. We hold only the data needed to operate your account — registration details, payment records, and session logs. You have the right to request a summary of the data we hold or to ask for corrections at any point by contacting support.

Data Retention

We retain account and transaction records for the period required by applicable law. You may request a copy of your personal data or ask us to correct inaccurate details via email support.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification for sensitive actions like withdrawal requests and contact-detail changes. Never share your OTP with anyone.

Requesting Changes

To update your registered name, phone number or linked payment wallet, contact support with valid identification. Changes to payment details require re-verification before any withdrawal can proceed.

Common Questions About These Terms

These questions cover what Malaysian account holders ask most often about how our terms apply to their accounts, wallets, and rights. If your question is not here, reach out via live chat or email and we will respond with a clear, written answer you can keep for your records.

Yes. All transactions — whether you fund your account via Touch 'n Go eWallet, GrabPay, Boost, DuitNow or FPX — are subject to the same conduct rules set out in these terms.

No. Each person may hold one registered account only. Operating duplicate accounts is a direct breach of these terms and may result in both accounts being suspended and balances withheld pending review.

We publish changes on this page and may notify you via your registered email. Continuing to use your account after the update date means you accept the revised terms as the current agreement.

Raise the dispute through live chat or email, including your transaction reference number and the payment method used — for example, your Touch 'n Go eWallet or Boost transaction ID. We will check the payment logs and respond.

We may request a copy of your MyKad or other valid identification before releasing a withdrawal. This step applies when account details cannot be confirmed from existing records alone.

Contact our support team by email from your registered address. We will compile and share a summary of the personal data held on your account within the timeframe required by applicable law.

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